Returns

We make it easy for you to return your products for refund or exchange. You have a 14 day return policy on unused products.

How to make a return outside of Denmark or Sweden
Use a trackable shipping service shipped directly to the address below. Please include your order number and your reason for making the return on a piece of paper:

ITSMAY
POSTMESTERVEJ 1, BIGBOX 28
9000, AALBORG
DENMARK


If you're making a return from Denmark or Sweden you can use the returns portals below:
Returns portal for Denmark: Click here
Returns portal for Sweden: Click here

All products returned must be:
- Unworn and unwashed
- Tags attached
- Free from make up and fake tan
- Free from any scent (including deodorant, perfume or washing powder)

Please be careful when trying on clothes not to damage or stain them. If your return does not meet the above criteria it will be sent back to you.

Exchanges
Due to quickly selling out of stock, we do not offer exchanges at this time. We suggest that you place a separate order for your wanted item if it's still available before returning your order.

Refunds

  • As soon as we have processed your return package, we will send you a confirmation e-mail.
  • Once we have processed your return, we will issue a refund. We will process your return within max. 10 business days. Then it may take up to 10-12 business days before you see the money visible in your bank account. It depends on which type of card you have used as well as which bank you are a customer of.

NOTE: the Shipping costs associated with returning items are NOT covered, unless you received a faulty or wrong item with your order/product or if otherwise agreed.

Do you have questions? Please contact customer service at support@itsmay.dk.

Complaints
If you have a product with manufacturing defects or want to complain about a product, please send an email with pictures to support@itsmay.dk.

You will then be informed of any further developments in connection with your complaint.

Questions?

If you have any questions, or if you are in doubt about the process please feel free to contact us personally at the following times:

Mon-Fri: 10.00-17.00
Sat-Sun: Closed

Customer service can be taken in the following ways:

Email: support@itsmay.dk
Livechat on the website